Troubleshooting

Solutions for common audio and video issues

Permission Issues

If you're having trouble with device permissions, try these steps:

  1. 1
    Check if your browser supports camera/microphone access
  2. 2
    Look for camera/microphone icons in your browser's address bar
  3. 3
    Click on the icons and select 'Allow' or 'Always allow'
  4. 4
    Refresh the page after granting permissions
  5. 5
    Check your browser's privacy settings

Device Not Detected

If your device is not being detected:

  1. 1
    Make sure your device is properly connected
  2. 2
    Check if other applications are using the device
  3. 3
    Restart your browser
  4. 4
    Update your device drivers
  5. 5
    Try a different USB port (for external devices)

Audio Issues

Common audio problems and solutions:

  1. 1
    Check your system volume settings
  2. 2
    Ensure the device is not muted
  3. 3
    Test with different audio formats
  4. 4
    Check for driver updates
  5. 5
    Try using different browsers

Quick Fixes

Browser Compatibility

Ensure you are using a compatible browser

  • Chrome 53+ (recommended)
  • Firefox 36+
  • Safari 11+
  • Edge 79+

Camera Issues

Common camera problems and solutions

  • Check if camera is connected properly
  • Close other applications using camera
  • Restart browser and try again
  • Update camera drivers

Microphone Issues

Common microphone problems and solutions

  • Check microphone is not muted
  • Verify microphone is set as default device
  • Test microphone in other applications
  • Check microphone privacy settings

Speaker Issues

Common speaker and audio output problems

  • Check system volume level
  • Verify correct audio output device
  • Test with headphones
  • Update audio drivers

Browser Permissions Guide

How to enable camera and microphone permissions in different browsers

Chrome

Click the camera/microphone icon in the address bar, then select "Always allow"

Firefox

Click "Allow" when prompted, or click the shield icon in the address bar

Safari

Go to Safari → Preferences → Websites → Camera/Microphone and set to "Allow"

Edge

Click the camera/microphone icon in the address bar and select "Allow"

System Requirements

Minimum requirements for optimal performance

Desktop

  • • Modern web browser
  • • Camera (built-in or USB)
  • • Microphone (built-in or external)
  • • Speakers or headphones

Mobile

  • • iOS 11+ or Android 5+
  • • Mobile browser with WebRTC
  • • Built-in camera and microphone
  • • Speakers or headphones

Network

  • • No internet required for tests
  • • HTTPS connection for security
  • • No firewall blocking media
  • • JavaScript enabled